Advisories Canon

Canon Advisory for EOS 5D Camera: Main Mirror Detachment: Mirror Repair & Reinforcement @ No Cost before Sept.30, 2015

Service Notice: EOS 5D: Main Mirror Detachment
Date: 05-11-15

Canon has discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive.

The main mirror of the camera detaches and images cannot be viewed through the viewfinder.

Affected products
EOS 5D Digital SLR cameras whose main mirror has detached.

Canon offers the following User Support:

Canon will repair and reinforce the mirror portion of the affected products FREE of charge. If you own one of the affected products, please contact Canon’s Customer Support Center.

Please note that the after-sales service period (service reception period) for this product will end on September 30, 2015.

  • The FREE repairs are also scheduled to end on the same day.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Phone: 1-800-OK-CANON (toll free)
Support options and hours of operation: