Advisories Canon

Canon Advisory for EOS Rebel T6s & T6i Cameras: Dark Circular Patterns on the Captured Image Under Certain Shooting Conditions: Inspections & Repairs of Affected Units @ No Cost

The following video presents Advanced EOS Features, Rebel Simplicity with the Canon EOS Rebel T6s DSLR:

Designed to make high quality imaging simple and fun, the EOS Rebel T6s camera is the most sophisticated Rebel ever. The EOS Rebel T6s is the first Rebel to include advanced options like a top LCD display panel and a Quick Control dial (with locking mechanism), even a built-in level display, all in an elegant, compact and portable package. With the simple versatility of the Rebel line, plus features rarely found in this camera class, the sky’s the limit with the EOS Rebel T6s.

Canon EOS Rebel T6s

Canon EOS Rebel T6s

Service Notice: Canon EOS Rebel T6s & T6i
Date: 05-08-15

Canon EOS Rebel T6i

Canon EOS Rebel T6i

In some units of the models listed below, the following phenomenon may occur due to irregularities on an optical layer located in front of the image sensor:

White spots may exist on the optical layer which may result in the appearance of dark circular patterns on the captured image under certain shooting conditions.

Affected Products
The phenomenon described above may occur in cameras whose first and second digits of the serial number are as set forth below.

  • Identification Procedure:
    Serial Number: [XXnnnnnnnnnn] EOS Rebel T6s: If “XX” is “01” or “02”, the phenomenon described above may occur.
    EOS Rebel T6i: If “XX” is “01” or “02”, the phenomenon described above may occur.
    “n” represents any digit.

NOTE: If the battery cover contains the marking illustrated below, the camera is NOT affected by the phenomenon described above even if the first and second digits of the serial number are of the numbers mentioned above.

Canon offers the following Support:
Potentially affected cameras will be inspected and affected units will be repaired FREE of charge.

Canon is developing a solution and will inform you as soon as it is available.

  • Canon EOS Rebel T6s: tbd
  • Canon EOS Rebel T6i: tbd

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

If you have not already done so, please register your Canon EOS Rebel T6s or your Canon EOS Rebel T6i. By registering, Canon will be able to notify you via email about future announcements.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
TDD: 1-866-251-3752
For additional support options:

This video presents EOS Movie – Canon EOS Rebel T6i DSLR: