Advisories Sony

Sony W170 Metal Plating Advisory

Notice Regarding DSC-W170 Metal Plating

Posted: 08/20/2009

Thank you for your continued interest in Sony® products.

Sony has recently discovered that some DSC-W170 Cyber-shot® digital still cameras may exhibit peeling of the metal plating on the bezel surrounding the lens, resulting in splinters.

In its continuing effort to ensure customer satisfaction, Sony will offer free service to replace the front cabinet, including the bezel, on units that fall within the affected serial number range.
Note: For any other issues, the terms and conditions of the limited warranty apply.

We apologize for any inconvenience this may have caused and thank you for your kind understanding and cooperation.

Symptom and Cause

Affected Area

Affected Area

With certain DSC-W170 cameras, the metal plating on the bezel surrounding the lens may peel, causing splinters.

This is caused by thin metal plating combined with the bezel’s grooved surface.




Affected Cameras

This issue affects only certain DSC-W170 model Cyber-shot digital still cameras within serial numbers ranges:

Camera Body Color Serial Number Range
RED 6501781 – 6736570
GOLD 6530821 – 6757270
BLACK 6504371 – 6740170
SILVER Not Affected

Note: The model and serial number can be found on the sticker on the bottom of the camera.


Sony will replace the front cabinet, including the affected bezel, on all DSC-W170 cameras in the serial number ranges listed above through August 31, 2012 regardless of whether the camera exhibits the symptom. Additionally, Sony will cover all costs associated with shipping the product to Sony for repair, but you must follow our procedure for obtaining a shipping label. Please click here to create an online Service Order for your camera.

If your camera falls within the serial range and you previously paid Sony for an out of warranty repair for this issue, Sony will reimburse you for the cost of replacing the part. If your out of warranty repair was handled by the Sony Service facility in Laredo, Texas, you should receive a check automatically by October 20, 2009.

If you do not receive a check by October 20, 2009, or if you paid for an out of warranty repair through a third party, you may submit a reimbursement request. Please click here to download a claim form.

If you have any questions or require further assistance, please call Sony Support at 1-877-573-SONY (1-877-573-7669).

Related Link:
Sony Support