Technical Service Advisory for users of the Nikon Z 8 Cameras
Thank you for choosing Nikon for your photographic needs.
Users of the Z 8 camera have informed us that in some rare cases, a lens cannot be mounted on the camera because the lens cannot be rotated to the locked position.
Based on our investigation into the matter, it has become clear that this issue may occur with Z 8 cameras. We have identified a range of Z 8 camera serial numbers with which the issue may occur and will address the issue as follows.
Nikon will repair affected Z 8 cameras at no cost to the customer, including the cost of shipping affected Z 8 cameras to Nikon, as well as their return to customers, even if the warranty has expired.
We sincerely apologize for any inconvenience this issue may have caused.
Identifying Affected Products and Requesting Service
To check whether or not your Z 8 camera is one of those affected by this issue, click Affected Product Serial Numbers below and enter your Z 8 camera’s serial number as indicated.
If your Z 8 camera is one of those affected, instructions for requesting service, including receiving your free return shipping label, will be displayed onscreen. If your Z 8 camera is not one of those affected, then this will be displayed onscreen and you may continue using your camera without concern for this issue.
Locating Your Z 8 Camera’s Serial Number
To locate your Z 8 camera’s serial number, open the camera’s monitor on the back of the camera and the product serial number will be the 7-digit number printed on a label affixed to the camera body as indicated by the red frame in the image above.
Please understand that Nikon will collect personally identifiable information as necessary to facilitate the service and shipping of affected Z 8 cameras. This information will not be used for any other purpose.
Once again, thank you for choosing Nikon for your photographic needs.