Advisories Canon

Canon EOS 7D Ghosting Phenomenon

Canon EOS 7D

Canon EOS 7D

Canon has acknowledged a “barely noticeable” ghosting phenomenon in its latest EOS 7D [Specs] digital SLR camera whereby the preceding image is superimposed onto the current image in continuous shooting mode.

Service Notice: EOS 7D: Residual Image in Picture

Thank you for using Canon products.

We have confirmed that in certain camera settings and shooting conditions, the phenomenon described below may occur in images captured by the EOS 7D Digital SLR camera.

Canon is currently investigating and analyzing the cause of this phenomenon, and we are planning to release a firmware update to address this issue.

Once the support measures have been established, we will post the relevant information on our Web site.

We offer our most sincere apologies to customers using this product who have been inconvenienced by this issue. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

In images captured by continuous shooting, and under certain conditions, barely noticeable traces of the immediately preceding frame may be visible. This phenomenon is not noticeable in an image with optimal exposure. The phenomenon may become more noticeable if a retouching process such as level compensation is applied to emphasize the image.

Affected Product
EOS 7D Digital SLR

Canadian residents are kindly directed to contact the Canon Customer Information Centre for further assistance at 1-800-OK CANON. Support hours are Monday thru Friday – 9:00 AM to 8:00 PM (EST). Alternatively, if electronic support is preferred, please send your email using the Contact Us tab above. Please provide us with the camera’s serial number or have it ready if contacting us by phone. Serial numbers are typically numeric and 10 digits in length.

This information is for residents of Canada only. If you do not reside in Canada, please contact the Canon Customer Support Center in your region.

We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.

[ Read the Canon EOS 7D Advisory at: Canon Canada ]