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Canon Canada Issues Service Notice for the EF 50mm f/1.4 USM Lens

Canon EF50mm f/1.4 USM
Canon EF50mm f/1.4 USM

Service Notice: EF 50mm f/1.4 USM

Thank you for using Canon products.

We have determined that some EF50mm f/1.4 USM lenses exhibit a focus operation-related malfunction. The details of the phenomenon and Canon’s service policy are described below.

We would like to offer our sincere apologies to users who have been inconvenienced by this issue. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence.

Phenomenon
While in AF or MF mode, when the focus position is moved from the infinity end to the close-up end, the focus operation stops near the area shown in the dotted circle below.

Possibly Affected Products
If the first four digits (from the left) in the serial number on the lens body (see image below) are “4918”, “5018”, “5118”, “5218”, “5318”, or “5418” then your lens may possibly be affected.

Support
Potentially affected products will be inspected and if necessary repaired free of charge.  If you own one of the potentially affected products please contact our Customer Information Centre.

When preparing your lens for inspection please be sure to attach the lens cap and the dust cap to the lens.

This information is for residents of Canada only. If you do not reside in Canada, please contact the Canon Customer Support Centre in your region.

Read: Canon USA Advisory

Contact Information for Inquiries
Canon Customer Information Centre
Phone: 1-800-652-2666 (OK CANON)

Monday-Friday from 9:00am – 6PM EST
(excluding holidays)

Support options and hours of operation: www.canon.ca/support

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