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Advisory: Samsung Stopped Sales of Galaxy Note7 Smartphones and Will Replace Current Galaxy Note7 with New Ones for Customers Who Already Have These Devices, Due to Customers’ Safety Concerns & a Battery Cell Issue

Samsung Advisory for Galaxy Note7 Smartphone

This is an update to the previous blog, Samsung Galaxy Note7 Smartphone: Phone & S Pen are Dust & Water Resistant; Dual Pixel Camera Technology; New Iris Scanner for Advanced Security & Samsung Pay; 64GB Storage; Memory Up to 256GB; Translate Text; Create GIFs .

The following video presents Samsung issues safety recall for Galaxy Note 7:
Samsung says it will stop selling its new Galaxy Note 7 smartphone and replace all the ones that have been sold so far, as CNN’s Paula Hancocks reports.

PRESS RELEASE

[Statement] Samsung Will Replace Current Note7 with New One

on September 02, 2016

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

For any issues related to customer service, please go to samsung.com/contactus for assistance.

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