Product Advisories
Original Posting Date: June 25, 2015
We have confirmed that there are counterfeit Speedlite 600EX-RT flash products in circulation in the market. It has been reported that these products are being sold through various online marketplace websites. These counterfeit products have not been designed or manufactured by Canon, but fraudulently display the Canon logo, and may also fraudulently display other Canon and third party trademarks. Furthermore, these counterfeit products have not been manufactured or tested under the safety standards established by Canon, so we are unable to make representations concerning their safe operation, and there is a possibility that using one of these counterfeit products may cause adverse affects such as generation of fire and/or smoke.
The safety of our consumers is our utmost concern. Unlike genuine Canon products, counterfeit products may not meet government and industry safety standards. To ensure that you’re buying genuine Canon products, we recommend purchasing from a Canon Authorized Dealer or directly from Canon. Please be advised that Canon is not responsible for any malfunction, accident, or damage related to the use of any counterfeit product.
It has also been confirmed that the radio transmission wireless shooting function incorporated into genuine Canon Speedlite 600EX-RT flashes is not incorporated into the counterfeit product. This missing feature will limit the performance of the counterfeit flash, as compared with a genuine Canon Speedlite 600EX-RT flash.
We truly appreciate your attention to this matter and thank you for being a valued Canon customer.
The following tips may help you to identify a counterfeit Speedlite 600EX-RT flash. Please note, however, that other counterfeits may display other, or additional, differences from genuine Canon products. As such, you should contact Canon using the contact information below if you have any questions about whether you are using a genuine Canon Speedlite 600EX-RT flash.
Comparison of a confirmed counterfeit against a genuine Canon Speedlite 600EX-RT. Overall Unit
- The counterfeit product fraudulently displays the Canon logo and may fraudulently display other Canon and third party trademarks.
Identifiable Differences – Back View
- The position to release the mounting foot lock lever is different.
- The position to release the mounting foot lock lever on a genuine unit is towards the left (see the green arrow), and the position to release the mounting foot lock lever on a counterfeit unit is towards the center (see the red arrow).
Identifiable Differences – Custom Function Screen
- The display on the Custom Function screen is different. Follow the steps in the Speedlite 600EX-RT Instruction Manual to access the Custom Function screen.
Thank you for using Canon products.
Customer Support Operations
Canon U.S.A., Inc
| Contact Information for Inquiries | |
| Canon Customer Support Center | |
| Phone: | 1-800-OK-CANON |
| 1-800-652-2666 | |
| TDD: | 1-866-251-3752 |
| Email: | carecenter@cits.canon.com |
| For additional support options: www.usa.canon.com/support | |
