Advisories

GoPro: “Karma” Drone Recall and Return Information

GoPro HERO5 Black camera + Karma drone

The following video presents GoPro HERO5 + Karma: The Launch in 4K:
More than a drone: Karma is an aerial, hand-held and mountable stabilization solution. And yes, it includes a drone! Hollywood in a backpack for $799.

Shot 100% on GoPro, including HERO5, HERO5 Session and Karma

HERO5 Black is the most powerful and easy-to-use GoPro ever, thanks to its 4K video, voice control, one-button simplicity, touch display and waterproof design. Add video stabilization, stereo audio, GPS and auto-uploading of your photos and videos to the cloud and you’ve got a ton of GoPro for $399.

HERO5 Session shares the convenient size and one button simplicity of the original HERO Session, but with massive performance gains like 4K video, 10MP photos, video stabilization, improved low light performance and voice control. It’s waterproof without a housing to 30 feet and can auto-upload your photos and videos to the cloud. HERO5 Session may be the ultimate combination of performance and small size.

Karma is so much more than a drone. It captures amazingly smooth GoPro footage in the air, handheld, and mounted to your favorite gear. Compact and ultra portable, the Karma Drone folds to fit into its own lightweight case. The game-style controller with an integrated touch display makes Karma easy and fun to fly. The included camera stabilizer can be removed from the drone and attached to the included Karma Grip for ultra steady professional-looking handheld and gear-mounted footage. Hollywood-caliber stabilization in a backpack you can wear during almost any activity…for $799.

GoPro is recalling Karma due to a performance issue related to a loss of power during operation.

  • The recall was announced after GoPro discovered that in a small number of cases, Karma units lost power during operation.
  • The recall is only for the Karma drone. HERO5 Black and Karma Grip are not subject to a recall.  However, if you purchased the Karma drone bundle package, which included HERO5 Black and Karma Grip, you must return those with your Karma drone for a full refund.
  • Even though your Karma appears to be working fine, GoPro is asking all customers to immediately stop using the product and participate in the recall.

Once your complete return has been processed and refund issued, GoPro will send you a HERO5 Black as a thank you.

For other important info as well as the Return Instructions, please visit https://gopro.com/2016karmareturn .