Nikon-USA Advisory: New – To Users of Nikon D750 Digital SLR Camera

Thu January 22, 2015

Nikon D750 Advisory January 20, 2015

Nikon has received indications from some users that when photographing scenes in which a bright light source, such as the sun or high-intensity lighting, is at a certain position along the top border of the frame, flare with an unnatural shape may sometimes occur in images captured with the D750 digital SLR camera.

Please click here to check whether or not your camera is one of those affected by this issue.

  • Enter your D750 serial number as instructed. Results for the serial number entered will be displayed.
  • If these results show that your camera is one of those affected, instructions for requesting repairs will be displayed.
  • If your camera is not one of those affected, rest assured that you may continue using your camera without concern for this issue.

If your camera is affected, as confirmed with serial number check above you will be provided with information on requesting service from your nearest Nikon service center.

  • The service center will inspect and repair light-shielding components, and adjust AF sensor position, to reduce the occurrence of unnaturally shaped flare FREE of charge.
  • These repairs and adjustments will not have any effect on autofocus precision, or on the performance of other camera functions.

Please understand that even with these measures, all digital SLR cameras may experience flare when backlit scenes are being captured.

For more info and to read the full advisory, please click here.


Canon Product Advisory: Certain PowerShot Digital Cameras Display Operation Errors Due to Battery Problems

Mon January 19, 2015

Product Advisory: To Users of Compact Digital Cameras

“In rare instances, it is possible that units of the Potentially Affected Products may exhibit the following operation errors, depending on usage conditions, due to insufficient contact between the camera’s battery terminal and the battery, even when the battery has sufficient power remaining:

  • the message “Charge the battery” appears immediately,
  • the power sometimes does not turn on, and
  • the power turns off during use.”

Please click here to confirm whether your camera may be a Potentially Affected Product by checking the sixth digit from the left in the serial number which is located on the bottom of the camera body.

If your camera exhibits the phenomenon described in this announcement, your camera, battery pack and battery charger will be inspected, and repaired or replaced with a refurbished product (in Canon’s sole discretion), FREE of charge.

  • Moreover, if you paid repair fees to have your camera repaired specifically for this phenomenon, Canon will refund the fee paid, subject to Canon’s confirmation that the repair was performed.
  • If you own a camera that exhibits this phenomenon, or if you have a question about whether your camera is a Potentially Affected Product, please contact the Customer Support Center.

The support above will be available until the end of 2019 only.
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Canon Product Advisory: AA/R6 Lithium Batteries Cannot Be Used with Any Speedlite or Macrolite Products & Compact Battery Packs

Mon January 19, 2015

Product Advisory: To Users of Canon Speedlite and Macrolite Products and Accessories. Notification Regarding Use of (AA/R6) Lithium Batteries

AA/R6 Lithium batteries cannot be used with any Speedlite or Macrolite products and compact battery packs including those listed at  because certain AA/R6 lithium batteries, in rare cases, may become extremely hot during usage in such products.

Contact Information for Inquiries
Canon Customer Information Centre
Phone: 1-800-652-2666
Email: Please go to .
For additional support options: .


Nikon D810 Digital SLR Advisory: Free-of-Charge Service for Cameras Affected by Noise (Bright Spots)

Thu August 21, 2014

D810 Service Advisory

To users of the Nikon D810 digital SLR camera

Thank you for choosing Nikon for your imaging needs.

We have received a few reports from some users of the Nikon D810 digital SLR camera indicating that noise (bright spots) are sometimes noticeable in long exposures, and in some images captured at an Image area setting of 1.2× (30×20).

After looking into the matter, we have determined that some noise (bright spots) may on occasion be noticeable when shooting long exposures, and in images captured at an Image area setting of 1.2× (30×20).

Nikon service centers will service these cameras that have already been purchased as needed free of charge to the customer. We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected products

To check whether or not your camera is one of those affected by this issue, please click the Affected Product Serial Numbers link below and enter your D810’s serial number as instructed. Your camera’s serial number will be checked against those of affected products. If your camera is one of those affected, you will be forwarded to additional instructions. If your camera is not one of those affected, you may continue using your camera without concern for this issue.

Check Your Serial Number


Canon PowerShot SX50 HS Recalled

Tue March 11, 2014

The U.S. Consumer Product Safety Commission has issued a recall of all Canon PowerShot SX50 HS digital cameras:

Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

It deemed that a chemical used in the rubber part of the viewfinder can cause skin or eye irritation or an allergic reaction to the user.

Canon has received one report of itching and two reports of eye redness and pain.

The camera was sold and purchased from OfficeMax, Sam’s Club, Staples, Target and Walmart and on various websites including, Best and from October 2013 through January 2014 for about $430.

Consumers should immediately stop using the recalled cameras and contact Canon to arrange a free repair.

Read the Canon PowerShot SX50 HS Recall.


Nikon Offers Free Repairs For The D600

Thu February 27, 2014

Nikon is offering free inspection and repairs of its full-frame D600 DSLR to address potential dust and oil buildup problem on the image sensor. Send your D600 in for a free cleaning and repair even if the warranty has run out.

In its D600 Technical Service Advisory, Nikon states:

Nikon is making available to all owners of D600 cameras (even if Nikon’s product warranty has expired) this customer-service measure, which includes the inspection, cleaning and replacement of the shutter assembly and related parts of your camera, FREE OF CHARGE as well as the cost of shipping D600 cameras to Nikon and their return to customers via Purolator by using a dedicated shipping label.

To start the process:

Advisories, Articles

McAfee Canada Alert: Beware of Tax Scams!

Mon March 18, 2013

Canada Revenue Agency's image: Tax Fraud

Canada Revenue Agency’s image: Tax Fraud

This video presents “Canada’s new weapon against identity theft”:

  • Jun 28, 2012: The new Identity Theft Support Centre opened to help Canadians protect themselves from fraud
  • Shirlee Engel reported as follows

Here is an advisory from McAfee Canada for Canadians preparing to file their taxes:


McAfee Canada Warns Canadians of Tax Scams

Tax season is in full bloom, and McAfee Canada would like to issue a word of caution to Canadians preparing to file their taxes.

Last year, identity fraud cost Canadians $15,981,763.45[i][i]. The Canada Revenue Agency (CRA) is expecting more than 25.4 million[ii][ii] people to submit their tax returns by April 30, 2013. Almost two-thirds of Canadians now file their returns online[iii][iii] and the CRA is encouraging more people to follow suit. This is definitely a favourite time of year for cybercriminals.

Continue Reading »

Advisories, News

McAfee Canada Alert: Complex Passwords; Infection Rates of Canadian-hosted URLs

Wed March 6, 2013

McAfee's infographic illustrating the infection data for suspicious Canadian-hosted URLs in 2012

McAfee’s infographic illustrating the infection data for suspicious Canadian-hosted URLs in 2012

McAfee Canada would like to call your attention to two pressing security concerns that Internet users need to watch out for, and provide some tips on how to stay safe online. With the recent Evernote breach of 50 million passwords leaked, McAfee Canada would like to remind users to be aware of and protect against security threats (some of which are coming from our fellow Canadians), and cultivate safe surfing habits.

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Apple: You’re holding it wrong, again!

Thu October 11, 2012

In a post that tries to pre-emptively prevents a revolt among iPhone 5 users, Apple has admitted to an apparently pretty bad “lens flare” issue in its camera. Users have been reporting a purplish haze at the edges of pictures with bright scenes. We usually call this “Purple Fringing.” It can be caused by the lens and/or sensor. Apple’s solution, though, takes the prize: “You’re holding it wrong, again!

Read Apple’s advisory. I am surprised they didn’t just put it down as a new filter effect, as their advisory seems so titled: “iPhone: Camera image effects.”


Canon EF 40mm Pancake Lens Advisory

Sat August 11, 2012

Canon has posted an advisory concerning its new EF40mm f/2.8 STM “pancake” lens. The problem is that the autofocusing function of the lens may not operate correctly if pressure is applied to the lens barrel while the lens is mounted to the camera (pressure can be applied even while attaching the lens cap or while carrying the camera with the lens attached in a bag).

A workaround is to simply detach and reattach the lens, or remove and reinsert the camera battery to restore the operations. A firmware to address this issue will be available for download in late August, 2012.

Read the advisory at: Canon.

Related Link:


Suffering Allergic Reaction to Canon T4i? You’re not dreaming.

Fri July 6, 2012

Canon has published an advisory that some people may suffer an allergic reaction to Zinc bis used in the front rubber grips of the EOS Rebel T4i. While Canon has not received any reports of injury or allergic reactions yet, they are warning that, “in rare cases when this substance comes into contact with skin, allergic skin reactions may develop. In addition, if eyes are rubbed after contact with the substance, symptoms, such as red eyes, may develop.

Free repair service for affected cameras will be available by mid July 2012: the rubber grips will be replaced.

To see if your camera is affected, read the advisory at: Canon.


McAfee Advisory: Travel Safely This Summer with Digital Devices

Mon June 11, 2012

Summer is fast approaching and many of us are planning vacations. Of course, digital devices get packed with the other essentials. There are, after all, many free Wi-Fi hotspots along the way that allow us to check email and even conduct business (on the sly).

However, according to McAfee Labs, millions of new malware samples get created every year, and the majority target those very same free Wi-Fi networks you are planning to access. Here are some facts about the new dangers you may face with your digital devices on the road and tips about what you can do to reduce the likelihood of falling into one of the traps.

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