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Advisories
Advisories

Fujifilm Advisory: Images in a Camera Cannot Be Transferred to a Windows10 PC Only When a PC is Connected to a Camera via a USB Cable: Applicable Models (Launched on 2010 or Later) and Schedule to Release the Upgraded Firmware Starts Aug.11 to End of Dec.2015

Wed August 12, 2015

This is an update to the previous blog, Fujifilm Notice of Compatibility of Digital Cameras and Application Software with Microsoft Windows10.

NEWS RELEASE

Support for Microsoft Windows10

August 11, 2015

The new OS of Windows10 has been released from Microsoft. We have confirmed that images in a camera cannot be transferred to a Windows10 PC via a USB cable because the camera doesn’t recognize OS information of Windows10.

Note

  • This symptom happens only when a PC is connected to a camera via a USB cable. So, there is no problem when you use a memory card slot in the PC or a card reader.

We will provide upgraded firmware for models with the symptom by posting the firmware on the Global website.

Applicable Models and Schedule to Release the Upgraded Firmware
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Advisories

Nikon D750 Digital SLR Camera Service Advisory: Issue Regarding Shading in Images Due to the Shutter Not Functioning Properly

Mon July 13, 2015

D750 Service Advisory

July 9, 2015

To users of the Nikon D750 digital SLR camera (issue regarding shading in images)

Thank you for choosing Nikon for your photographic needs.

It has come to our attention that the shutter in some Nikon D750 Digital SLR cameras manufactured in October and November of 2014 may not function properly sometimes resulting in a shading of a portion of images taken with the D750 camera. To correct this issue, Nikon will service these affected D750 cameras free of charge as indicated below.

For those who have already purchased a D750 and would like to have their camera serviced to correct this issue, Nikon service centers will service cameras as indicated below. We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected D750 cameras
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Advisories, Sigma

Sigma Advisory Update: Canon Mount Lens Users of Canon “EOS 5Ds” and “EOS 5DsR”, “EOS 8000D (Rebel T6s / 760D)” and “EOS Kiss X8i (Rebel T6i / 750D)” Cameras

Mon July 6, 2015

This is an update to the previous blog, Sigma Advisory: Canon Mount Lens Users of Canon Rebel T6s / 760D (EOS 8000D) and Rebel T6i / 750D (EOS Kiss X8i) Cameras.

SIGMA NEWS RELEASE

2015.07.02

Notice to our Canon mount lens users [Update]

2015.05.11

The Live View mode of Canon “EOS 5Ds” and “EOS 5DsR”, “EOS 8000D (Rebel T6s / 760D)” and “EOS Kiss X8i (Rebel T6i / 750D)” cameras. [Update]

Thank you for purchasing and using our products.

As same as the Live View mode of Canon “EOS 8000D (Rebel T6s / 760D)” and “EOS Kiss X8i (Rebel T6i / 750D)”, we have found that similar update is required for our lenses to make them compatible with the Live View mode of “EOS 5Ds” and “EOS 5Ds R” cameras.

Please note that those products shipped after May 11th in 2015 or updated the firmware for Canon “EOS 8000D (Rebel T6s / 760D)” and “EOS Kiss X8i (Rebel T6i / 750D)” cameras are already compatible with the “EOS 5Ds” and “EOS 5Ds R” cameras, too.

In case your lens belongs to the lens group listed below, please contact your nearest authorized SIGMA subsidiary or distributor to update the firmware free of charge.
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Advisories, Leica

Leica Product Advisory 06/29/2015: CCD Sensors of Leica M9 / M9-P / M Monochrom and M-E Camera Models

Tue June 30, 2015

The following video presents Leica – Revival of a legend | Made in Germany:

A Leica is forever. That motto was the brand’s selling point – and very nearly its downfall. After failing to keep pace with the digital revolution, in 2004 the German company almost went bankrupt. Then investor Andreas Kaufmann stepped in, and brought Leica back from the brink. Since then, Leica has invested 80 million euros in research and development. And in 2009, Leica achieved profitability once again. Report by Joanna Gottschalk.

Leica: CCD sensor of the M-E camera

Leica: CCD sensor of the M-E camera

The product advisory below applies to the Leica M9M9-PM Monochrom and M-E camera models.

Leica M9

Leica M9

Leica M9-P, silver chrome

Leica M9-P, silver chrome

Leica M Monochrom

Leica M Monochrom

Leica M-E

Leica M-E

PRODUCT ADVISORY

Latest information on the CCD sensors of the Leica M9 / M9-P / M Monochrom and M-E camera models

06/29/2015

Since the recognition of a corrosion-related problem on the cover glass of the sensors of the above-mentioned camera models (see information from 10.12.2014), we have been working with our sensor supplier on a long-term technical solution.
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Advisories, Canon

Canon Product Advisory: Counterfeit Canon Speedlite 600EX-RT Flash Products Discovered in Marketplace May Pose Serious Danger

Thu June 25, 2015

Product Advisories

Original Posting Date: June 25, 2015

We have confirmed that there are counterfeit Speedlite 600EX-RT flash products in circulation in the market. It has been reported that these products are being sold through various online marketplace websites. These counterfeit products have not been designed or manufactured by Canon, but fraudulently display the Canon logo, and may also fraudulently display other Canon and third party trademarks. Furthermore, these counterfeit products have not been manufactured or tested under the safety standards established by Canon, so we are unable to make representations concerning their safe operation, and there is a possibility that using one of these counterfeit products may cause adverse affects such as generation of fire and/or smoke.

The safety of our consumers is our utmost concern. Unlike genuine Canon products, counterfeit products may not meet government and industry safety standards. To ensure that you’re buying genuine Canon products, we recommend purchasing from a Canon Authorized Dealer or directly from Canon. Please be advised that Canon is not responsible for any malfunction, accident, or damage related to the use of any counterfeit product.

It has also been confirmed that the radio transmission wireless shooting function incorporated into genuine Canon Speedlite 600EX-RT flashes is not incorporated into the counterfeit product. This missing feature will limit the performance of the counterfeit flash, as compared with a genuine Canon Speedlite 600EX-RT flash.

We truly appreciate your attention to this matter and thank you for being a valued Canon customer.

The following tips may help you to identify a counterfeit Speedlite 600EX-RT flash. Please note, however, that other counterfeits may display other, or additional, differences from genuine Canon products. As such, you should contact Canon using the contact information below if you have any questions about whether you are using a genuine Canon Speedlite 600EX-RT flash.
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Advisories

Canon Advisory for EOS Rebel T6s & T6i Cameras: Dark Circular Patterns on the Captured Image Under Certain Shooting Conditions: Inspections & Repairs of Affected Units @ No Cost

Fri May 15, 2015

The following video presents Advanced EOS Features, Rebel Simplicity with the Canon EOS Rebel T6s DSLR:

Designed to make high quality imaging simple and fun, the EOS Rebel T6s camera is the most sophisticated Rebel ever. The EOS Rebel T6s is the first Rebel to include advanced options like a top LCD display panel and a Quick Control dial (with locking mechanism), even a built-in level display, all in an elegant, compact and portable package. With the simple versatility of the Rebel line, plus features rarely found in this camera class, the sky’s the limit with the EOS Rebel T6s.

Canon EOS Rebel T6s

Canon EOS Rebel T6s

Service Notice: Canon EOS Rebel T6s & T6i
Date: 05-08-15

Canon EOS Rebel T6i

Canon EOS Rebel T6i

Phenomenon
In some units of the models listed below, the following phenomenon may occur due to irregularities on an optical layer located in front of the image sensor:

White spots may exist on the optical layer which may result in the appearance of dark circular patterns on the captured image under certain shooting conditions.

Affected Products
The phenomenon described above may occur in cameras whose first and second digits of the serial number are as set forth below.
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Advisories

Canon Advisory for EOS 5D Camera: Main Mirror Detachment: Mirror Repair & Reinforcement @ No Cost before Sept.30, 2015

Fri May 15, 2015

Service Notice: EOS 5D: Main Mirror Detachment
Date: 05-11-15

Phenomenon
Canon has discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive.

The main mirror of the camera detaches and images cannot be viewed through the viewfinder.

Affected products
EOS 5D Digital SLR cameras whose main mirror has detached.

Canon offers the following User Support:
Continue Reading »


Advisories

Sigma Advisory: Canon Mount Lens Users of Canon Rebel T6s / 760D (EOS 8000D) and Rebel T6i / 750D (EOS Kiss X8i) Cameras

Sun May 3, 2015

Sigma recently released an advisory regarding Canon Rebel T6s / 760D (EOS 8000D) and Rebel T6i / 750D (EOS Kiss X8i) released on April 17th 2015 by Canon Inc. with some of SIGMA’s Canon mount interchangeable lenses.

  • Live View Mode cannot be used on the above cameras.
  • When the Live View Mode button on the camera body is pressed, the operation stops without displaying images on the rear LCD monitor.

For those who own the lenses, Sigma is going to provide a firmware update FREE of charge.

ADVISORY

Notice to our Canon mount lens users

Thank you for purchasing and using our products.

We have found that Live View Mode cannot be used on the Rebel T6s / 760D (EOS 8000D) and Rebel T6i / 750D (EOS Kiss X8i) released on April 17th 2015 by Canon Inc. with some of SIGMA’s Canon mount interchangeable lenses. For those who own the lenses, we are going to provide a firmware update free of charge.

[Phenomenon]
When the Live View Mode button on the camera body is pressed, the operation stops without displaying images on the rear LCD monitor.

[Products and Serial Numbers requiring the firmware update]
Current models
Continue Reading »


Advisories

Nikon-USA Advisory: New – To Users of Nikon D750 Digital SLR Camera

Thu January 22, 2015

Nikon D750 Advisory January 20, 2015

Nikon has received indications from some users that when photographing scenes in which a bright light source, such as the sun or high-intensity lighting, is at a certain position along the top border of the frame, flare with an unnatural shape may sometimes occur in images captured with the D750 digital SLR camera.

Please click here to check whether or not your camera is one of those affected by this issue.

  • Enter your D750 serial number as instructed. Results for the serial number entered will be displayed.
  • If these results show that your camera is one of those affected, instructions for requesting repairs will be displayed.
  • If your camera is not one of those affected, rest assured that you may continue using your camera without concern for this issue.

If your camera is affected, as confirmed with serial number check above you will be provided with information on requesting service from your nearest Nikon service center.

  • The service center will inspect and repair light-shielding components, and adjust AF sensor position, to reduce the occurrence of unnaturally shaped flare FREE of charge.
  • These repairs and adjustments will not have any effect on autofocus precision, or on the performance of other camera functions.

Please understand that even with these measures, all digital SLR cameras may experience flare when backlit scenes are being captured.

For more info and to read the full advisory, please click here.


Advisories

Canon Product Advisory: Certain PowerShot Digital Cameras Display Operation Errors Due to Battery Problems

Mon January 19, 2015

Product Advisory: To Users of Compact Digital Cameras

“In rare instances, it is possible that units of the Potentially Affected Products may exhibit the following operation errors, depending on usage conditions, due to insufficient contact between the camera’s battery terminal and the battery, even when the battery has sufficient power remaining:

  • the message “Charge the battery” appears immediately,
  • the power sometimes does not turn on, and
  • the power turns off during use.”

Please click here to confirm whether your camera may be a Potentially Affected Product by checking the sixth digit from the left in the serial number which is located on the bottom of the camera body.

If your camera exhibits the phenomenon described in this announcement, your camera, battery pack and battery charger will be inspected, and repaired or replaced with a refurbished product (in Canon’s sole discretion), FREE of charge.

  • Moreover, if you paid repair fees to have your camera repaired specifically for this phenomenon, Canon will refund the fee paid, subject to Canon’s confirmation that the repair was performed.
  • If you own a camera that exhibits this phenomenon, or if you have a question about whether your camera is a Potentially Affected Product, please contact the Customer Support Center.

The support above will be available until the end of 2019 only.
Continue Reading »


Advisories

Canon Product Advisory: AA/R6 Lithium Batteries Cannot Be Used with Any Speedlite or Macrolite Products & Compact Battery Packs

Mon January 19, 2015

Product Advisory: To Users of Canon Speedlite and Macrolite Products and Accessories. Notification Regarding Use of (AA/R6) Lithium Batteries

Details
AA/R6 Lithium batteries cannot be used with any Speedlite or Macrolite products and compact battery packs including those listed at http://canoncanada.custhelp.com/app/answers/detail/a_id/49282  because certain AA/R6 lithium batteries, in rare cases, may become extremely hot during usage in such products.

Contact Information for Inquiries
Canon Customer Information Centre
Phone: 1-800-652-2666
Email: Please go to http://canoncanada.custhelp.com/app/utils/login_form/redirect/ask .
For additional support options: http://canoncanada.custhelp.com/ .


Advisories

Nikon D810 Digital SLR Advisory: Free-of-Charge Service for Cameras Affected by Noise (Bright Spots)

Thu August 21, 2014

D810 Service Advisory

To users of the Nikon D810 digital SLR camera

Thank you for choosing Nikon for your imaging needs.

We have received a few reports from some users of the Nikon D810 digital SLR camera indicating that noise (bright spots) are sometimes noticeable in long exposures, and in some images captured at an Image area setting of 1.2× (30×20).

After looking into the matter, we have determined that some noise (bright spots) may on occasion be noticeable when shooting long exposures, and in images captured at an Image area setting of 1.2× (30×20).

Nikon service centers will service these cameras that have already been purchased as needed free of charge to the customer. We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected products

To check whether or not your camera is one of those affected by this issue, please click the Affected Product Serial Numbers link below and enter your D810’s serial number as instructed. Your camera’s serial number will be checked against those of affected products. If your camera is one of those affected, you will be forwarded to additional instructions. If your camera is not one of those affected, you may continue using your camera without concern for this issue.

Check Your Serial Number


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