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Advisories
Advisories

Canon Advisory for EOS Rebel T6s & T6i Cameras: Dark Circular Patterns on the Captured Image Under Certain Shooting Conditions: Inspections & Repairs of Affected Units @ No Cost

Fri May 15, 2015

The following video presents Advanced EOS Features, Rebel Simplicity with the Canon EOS Rebel T6s DSLR:

Designed to make high quality imaging simple and fun, the EOS Rebel T6s camera is the most sophisticated Rebel ever. The EOS Rebel T6s is the first Rebel to include advanced options like a top LCD display panel and a Quick Control dial (with locking mechanism), even a built-in level display, all in an elegant, compact and portable package. With the simple versatility of the Rebel line, plus features rarely found in this camera class, the sky’s the limit with the EOS Rebel T6s.

Canon EOS Rebel T6s

Canon EOS Rebel T6s

Service Notice: Canon EOS Rebel T6s & T6i
Date: 05-08-15

Canon EOS Rebel T6i

Canon EOS Rebel T6i

Phenomenon
In some units of the models listed below, the following phenomenon may occur due to irregularities on an optical layer located in front of the image sensor:

White spots may exist on the optical layer which may result in the appearance of dark circular patterns on the captured image under certain shooting conditions.

Affected Products
The phenomenon described above may occur in cameras whose first and second digits of the serial number are as set forth below.
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Advisories

Canon Advisory for EOS 5D Camera: Main Mirror Detachment: Mirror Repair & Reinforcement @ No Cost before Sept.30, 2015

Fri May 15, 2015

Service Notice: EOS 5D: Main Mirror Detachment
Date: 05-11-15

Phenomenon
Canon has discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive.

The main mirror of the camera detaches and images cannot be viewed through the viewfinder.

Affected products
EOS 5D Digital SLR cameras whose main mirror has detached.

Canon offers the following User Support:
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Advisories, Firmware Updates

Canon: New Firmware Version 1.0.4 for EOS 7D Mark II Camera: Available Now to Incorporate Five Fixes

Fri May 15, 2015

The following video presents Taking advantage of the Broad AF Coverage in the Canon EOS 7D Mark II:

Learn how to use the features and functions of the EOS 7D Mark II in these instructional tutorials, hosted by Canon Digital Learning Center Technical Advisor, Rudy Winston.

In this video, Rudy shows how to fully take advantage of the EOS 7D Mark II’s broad auto focus coverage.

Firmware Notice: EOS 7D Mark II: Firmware Version 1.0.4
Date: 05-12-15

Firmware Version 1.0.4 incorporates the following fixes:

Canon EF 70-200mm f/2.8L IS II USM

Canon EF 70-200mm f/2.8L IS II USM


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Advisories

Sigma Advisory: Canon Mount Lens Users of Canon Rebel T6s / 760D (EOS 8000D) and Rebel T6i / 750D (EOS Kiss X8i) Cameras

Sun May 3, 2015

Sigma recently released an advisory regarding Canon Rebel T6s / 760D (EOS 8000D) and Rebel T6i / 750D (EOS Kiss X8i) released on April 17th 2015 by Canon Inc. with some of SIGMA’s Canon mount interchangeable lenses.

  • Live View Mode cannot be used on the above cameras.
  • When the Live View Mode button on the camera body is pressed, the operation stops without displaying images on the rear LCD monitor.

For those who own the lenses, Sigma is going to provide a firmware update FREE of charge.

ADVISORY

Notice to our Canon mount lens users

Thank you for purchasing and using our products.

We have found that Live View Mode cannot be used on the Rebel T6s / 760D (EOS 8000D) and Rebel T6i / 750D (EOS Kiss X8i) released on April 17th 2015 by Canon Inc. with some of SIGMA’s Canon mount interchangeable lenses. For those who own the lenses, we are going to provide a firmware update free of charge.

[Phenomenon]
When the Live View Mode button on the camera body is pressed, the operation stops without displaying images on the rear LCD monitor.

[Products and Serial Numbers requiring the firmware update]
Current models
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Advisories

Nikon-USA Advisory: New – To Users of Nikon D750 Digital SLR Camera

Thu January 22, 2015

Nikon D750 Advisory January 20, 2015

Nikon has received indications from some users that when photographing scenes in which a bright light source, such as the sun or high-intensity lighting, is at a certain position along the top border of the frame, flare with an unnatural shape may sometimes occur in images captured with the D750 digital SLR camera.

Please click here to check whether or not your camera is one of those affected by this issue.

  • Enter your D750 serial number as instructed. Results for the serial number entered will be displayed.
  • If these results show that your camera is one of those affected, instructions for requesting repairs will be displayed.
  • If your camera is not one of those affected, rest assured that you may continue using your camera without concern for this issue.

If your camera is affected, as confirmed with serial number check above you will be provided with information on requesting service from your nearest Nikon service center.

  • The service center will inspect and repair light-shielding components, and adjust AF sensor position, to reduce the occurrence of unnaturally shaped flare FREE of charge.
  • These repairs and adjustments will not have any effect on autofocus precision, or on the performance of other camera functions.

Please understand that even with these measures, all digital SLR cameras may experience flare when backlit scenes are being captured.

For more info and to read the full advisory, please click here.


Advisories

Canon Product Advisory: Certain PowerShot Digital Cameras Display Operation Errors Due to Battery Problems

Mon January 19, 2015

Product Advisory: To Users of Compact Digital Cameras

“In rare instances, it is possible that units of the Potentially Affected Products may exhibit the following operation errors, depending on usage conditions, due to insufficient contact between the camera’s battery terminal and the battery, even when the battery has sufficient power remaining:

  • the message “Charge the battery” appears immediately,
  • the power sometimes does not turn on, and
  • the power turns off during use.”

Please click here to confirm whether your camera may be a Potentially Affected Product by checking the sixth digit from the left in the serial number which is located on the bottom of the camera body.

If your camera exhibits the phenomenon described in this announcement, your camera, battery pack and battery charger will be inspected, and repaired or replaced with a refurbished product (in Canon’s sole discretion), FREE of charge.

  • Moreover, if you paid repair fees to have your camera repaired specifically for this phenomenon, Canon will refund the fee paid, subject to Canon’s confirmation that the repair was performed.
  • If you own a camera that exhibits this phenomenon, or if you have a question about whether your camera is a Potentially Affected Product, please contact the Customer Support Center.

The support above will be available until the end of 2019 only.
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Advisories

Canon Product Advisory: AA/R6 Lithium Batteries Cannot Be Used with Any Speedlite or Macrolite Products & Compact Battery Packs

Mon January 19, 2015

Product Advisory: To Users of Canon Speedlite and Macrolite Products and Accessories. Notification Regarding Use of (AA/R6) Lithium Batteries

Details
AA/R6 Lithium batteries cannot be used with any Speedlite or Macrolite products and compact battery packs including those listed at http://canoncanada.custhelp.com/app/answers/detail/a_id/49282  because certain AA/R6 lithium batteries, in rare cases, may become extremely hot during usage in such products.

Contact Information for Inquiries
Canon Customer Information Centre
Phone: 1-800-652-2666
Email: Please go to http://canoncanada.custhelp.com/app/utils/login_form/redirect/ask .
For additional support options: http://canoncanada.custhelp.com/ .


Advisories

Nikon D810 Digital SLR Advisory: Free-of-Charge Service for Cameras Affected by Noise (Bright Spots)

Thu August 21, 2014

D810 Service Advisory

To users of the Nikon D810 digital SLR camera

Thank you for choosing Nikon for your imaging needs.

We have received a few reports from some users of the Nikon D810 digital SLR camera indicating that noise (bright spots) are sometimes noticeable in long exposures, and in some images captured at an Image area setting of 1.2× (30×20).

After looking into the matter, we have determined that some noise (bright spots) may on occasion be noticeable when shooting long exposures, and in images captured at an Image area setting of 1.2× (30×20).

Nikon service centers will service these cameras that have already been purchased as needed free of charge to the customer. We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected products

To check whether or not your camera is one of those affected by this issue, please click the Affected Product Serial Numbers link below and enter your D810’s serial number as instructed. Your camera’s serial number will be checked against those of affected products. If your camera is one of those affected, you will be forwarded to additional instructions. If your camera is not one of those affected, you may continue using your camera without concern for this issue.

Check Your Serial Number


Advisories

Canon PowerShot SX50 HS Recalled

Tue March 11, 2014

The U.S. Consumer Product Safety Commission has issued a recall of all Canon PowerShot SX50 HS digital cameras:

Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

It deemed that a chemical used in the rubber part of the viewfinder can cause skin or eye irritation or an allergic reaction to the user.

Canon has received one report of itching and two reports of eye redness and pain.

The camera was sold and purchased from OfficeMax, Sam’s Club, Staples, Target and Walmart and on various websites including Amazon.com, Best Buy.com and BHPhotoVideo.com from October 2013 through January 2014 for about $430.

Consumers should immediately stop using the recalled cameras and contact Canon to arrange a free repair.

Read the Canon PowerShot SX50 HS Recall.


Advisories

Nikon Offers Free Repairs For The D600

Thu February 27, 2014

Nikon is offering free inspection and repairs of its full-frame D600 DSLR to address potential dust and oil buildup problem on the image sensor. Send your D600 in for a free cleaning and repair even if the warranty has run out.

In its D600 Technical Service Advisory, Nikon states:

Nikon is making available to all owners of D600 cameras (even if Nikon’s product warranty has expired) this customer-service measure, which includes the inspection, cleaning and replacement of the shutter assembly and related parts of your camera, FREE OF CHARGE as well as the cost of shipping D600 cameras to Nikon and their return to customers via Purolator by using a dedicated shipping label.

To start the process:


Advisories, Articles

McAfee Canada Alert: Beware of Tax Scams!

Mon March 18, 2013

Canada Revenue Agency's image: Tax Fraud

Canada Revenue Agency’s image: Tax Fraud

This video presents “Canada’s new weapon against identity theft”:

  • Jun 28, 2012: The new Identity Theft Support Centre opened to help Canadians protect themselves from fraud
  • Shirlee Engel reported as follows

Here is an advisory from McAfee Canada for Canadians preparing to file their taxes:

ADVISORY

McAfee Canada Warns Canadians of Tax Scams

Tax season is in full bloom, and McAfee Canada would like to issue a word of caution to Canadians preparing to file their taxes.

Last year, identity fraud cost Canadians $15,981,763.45[i][i]. The Canada Revenue Agency (CRA) is expecting more than 25.4 million[ii][ii] people to submit their tax returns by April 30, 2013. Almost two-thirds of Canadians now file their returns online[iii][iii] and the CRA is encouraging more people to follow suit. This is definitely a favourite time of year for cybercriminals.


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Advisories, News

McAfee Canada Alert: Complex Passwords; Infection Rates of Canadian-hosted URLs

Wed March 6, 2013

McAfee's infographic illustrating the infection data for suspicious Canadian-hosted URLs in 2012

McAfee’s infographic illustrating the infection data for suspicious Canadian-hosted URLs in 2012

McAfee Canada would like to call your attention to two pressing security concerns that Internet users need to watch out for, and provide some tips on how to stay safe online. With the recent Evernote breach of 50 million passwords leaked, McAfee Canada would like to remind users to be aware of and protect against security threats (some of which are coming from our fellow Canadians), and cultivate safe surfing habits.


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